TABLE: Selling Solutions, Not Just Products

15 Most Promising Customer Services Startups - 2019

In a world where information spreads like wildfire, companies are always on the lookout for an online post that may cost the business its reputation. As a result, the new age millennials are not only dictating the fate of industry leaders but also putting forth the demand of customer-centric business model. Although it may take extra resources, time and money, organizations are making customer satisfaction as a top priority and marketing it as a differentiator among competitors.

En route this trend, goliaths such as Amazon, Samsung, Google, and Apple are making heavy investments into speech-based assistants that can carry out highly personalized interactions with large numbers of individual customers. Like never before, a multitude of startups are leveraging various combinations of cloud, big data, artificial speech, IoT, and advanced analytics technologies to offer a fresh range of customer-centric business workflows to provide a customized experience to customers around the globe. Taking undue advantage of this long-term value, many startups are creating customer services solutions with future-ready foundation and the vision to reduce operational costs, in turn making it easy to sell in a competitive market.

In this scenario, to help CIOs find the right customer services solution provider, a distinguished panel comprising CEOs, CIOs, analysts and the StartupCity Magazine editorial board has researched and selected the leading technology companies in this arena.

In our selection, we looked at the vendor’s capability to fulfill the burning need for cost-effective solutions that add tremendous value to the complex customer-centric business landscape. We present to you StartupCity Magazine’s “15 Most Promising Customer Services Startups - 2019.”

Company Logo Company Name Company Description
ActiveChat Helps companies build better customer communication through the use of smart automated voice and messenger assistants
Aircall Integrates seamlessly with your most-used CRMs and support tools to empower your team with relevant data
Atera Atera’s IT management solution facilitates remote control, patch management, discovery, inventory of IT assets, monitoring, security, and backup
CloudApp Provides video and media sharing platform that enables individuals to create, upload and manage visual content
Cogito Improves the emotional intelligence of telecommunication professionals by applying behavioral science through AI and ML
Directly Directly’s CX automation is assisting companies in delivering enhanced customer service at scale while creating economic opportunities for businesses
Helpshift Helpshift offers AI-powered customer support platform to resolve issues and boost customer satisfaction
myautoIQ An AI-powered, one-stop customer engagement solution for automobile dealerships
Omnidya Leverages AI to help customers find the best deals in home insurance, auto insurance, wireless plans as well as travel
Revolut Revolut offers banking services that supports ATM withdrawals in 120 currencies and sending in 26 currencies
ShippingEasy ShippingEasy provides platform which is a single solution to manage shipping, inventory and customer marketing
Sparkcentral Provides innovative software applications and consulting services to improve agent productivity in the contact center, lower cost, and increase customer satisfaction rates
TABLE Offers a white label platform that enables brands to deliver real-time marketing, a holistic shopping experience, and customer support
Talkdesk Talkdesk delivers enterprise-class performance and consumer-like experience resulting in increased productivity, customer satisfaction, and cost savings
TruVisibility Empowers businesses with core digital marketing services