In a world where information spreads like wildfire, companies are always on the lookout for an online post that may cost the business its reputation. As a result, the new age millennials are not only dictating the fate of industry leaders but also putting forth the demand of customer-centric business model. Although it may take extra resources, time and money, organizations are making customer satisfaction as a top priority and marketing it as a differentiator among competitors.
En route this trend, goliaths such as Amazon, Samsung, Google, and Apple are making heavy investments into speech-based assistants that can carry out highly personalized interactions with large numbers of individual customers. Like never before, a multitude of startups are leveraging various combinations of cloud, big data, artificial speech, IoT, and advanced analytics technologies to offer a fresh range of customer-centric business workflows to provide a customized experience to customers around the globe. Taking undue advantage of this long-term value, many startups are creating customer services solutions with future-ready foundation and the vision to reduce operational costs, in turn making it easy to sell in a competitive market.
In this scenario, to help CIOs find the right customer services solution provider, a distinguished panel comprising CEOs, CIOs, analysts and the StartupCity Magazine editorial board has researched and selected the leading technology companies in this arena.
In our selection, we looked at the vendor’s capability to fulfill the burning need for cost-effective solutions that add tremendous value to the complex customer-centric business landscape. We present to you StartupCity Magazine’s “15 Most Promising Customer Services Startups - 2019.”